Brief Description

This document establishes the procedures for the formation and operation of the MANAoCO Complaints and Appeals Committee, as well as the procedures for reviewing complaints and appeals related to the accreditation process. The Regulations ensure the implementation of the principles of objectivity, independence, transparency, fairness, and the protection of the rights of all participants in the accreditation process.

Key Issues Regulated by the Document

• grounds and procedures for submitting complaints and appeals;
• composition, authority, and organization of the Committee's work;
• timeframes and procedures for reviewing complaints and appeals;
• rights and responsibilities of applicants and participants in the review process;
• procedures for making and documenting decisions based on the review results;
• ensuring confidentiality, impartiality, and independence of the review procedure.

Intended Audience

• education institutions undergoing accreditation;
• accreditation coordinators and institutional leaders;
• external experts and chairs of External Review Panels;
• members of the Complaints and Appeals Committee;
• MANAoCO staff members.